Gerber Profile Warranty Response

Survival Skills
I hope this isn’t too boring. I wanted to give you the details of Gerber’s response to my issue with the Profile knife in this video:
http://www.youtube.com/watch?v=G3zAQMQHyUo&feature=share&list=PLlvBLL5-fJbgbKoae4YsdqNm-MzHC8F7n&index=11

Here is Gerber’s “official” Warranty info:

If you would like to return the product for a new replacement, Gerber warrants to the consumer that this product will be free of defects, in material and workmanship for as long as you own the product. This warranty does not cover damage due to rust, accident, loss of product, improper use, abuse, negligence, or modification of or to any part of the product. Normal wear and tear is not covered under the warranty. If the product failed while being used as it was intended to be used, we will service under the warranty. At Gerber’s option, defective product will be repaired, replaced, or substituted with a product of equal value. If you feel this is a warranty issue, please send the product for warranty service. To obtain warranty service, send the product, along with an explanation of the defect, your name, address, and phone number, to the address below:

Gerber Legendary Blades

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Attn: Service Dept.

14200 SW 72nd Ave

Portland, OR 97224

It is recommended that you send your package via UPS, FedEx, or insured mail. It is the responsibility of the sender to pay all shipping charges to the Gerber Facility. Turnaround time is approximately two to four weeks. Gerber Blades will incur all costs for return postage. Should your address be an APO address, this is fine as we will return to whichever address you provide.

Before shipping your product to Gerber Blades, please make sure you have cleaned it thoroughly. Be sure place each product in a sheath or wrapped securely to prevent it from cutting through the package during freight.

Information regarding the warranty can be found on the Gerber website at http://www.gerbergear.com/Meet-Gerber/Support/Warranty-Info. The FAQ (Frequently Asked Questions) page can answer many of your questions.

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